1 Information We Collect
We may collect the following types of personal information:
- Contact information (name, email address, phone number, postal address)
- Project details and requirements for quotations
- Communication preferences and history
- Website usage data and analytics (collected anonymously)
- Payment and billing information for completed projects
2 How We Use Your Information
We use your personal information for the following purposes:
- Providing quotations and estimates for building services
- Managing and delivering construction projects
- Communicating about project progress and updates
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Complying with legal and regulatory requirements
3 Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With trusted subcontractors and suppliers directly involved in your project
- With professional advisors (lawyers, accountants, insurers)
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of others
- With your explicit consent for specific purposes
4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage and transmission protocols
- Regular security assessments and updates
- Access controls and employee training
- Secure backup and disaster recovery procedures
5 Your Rights
Under UK data protection law, you have the following rights:
- The right to access your personal information
- The right to rectify inaccurate or incomplete data
- The right to erasure ("right to be forgotten")
- The right to restrict processing of your data
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
6 Website Analytics
Our website uses privacy-friendly analytics to help us understand how visitors use our site. We use Plausible Analytics, which:
- Does not use cookies or collect personal data
- Processes all data completely anonymously
- Does not track users across websites or devices
- Stores all data on European-owned servers within the EU
- Requires no cookie banners or GDPR consent
This means your browsing remains private while helping us improve our website.
7 Data Retention
We retain your personal information only for as long as necessary. Generally:
- Project-related data: 6 years after project completion (for warranty and legal purposes)
- Website analytics: Aggregated anonymous data with no personal identifiers
- Financial records: 7 years (HMRC requirements)
- General enquiries: Until no longer needed for business purposes
8 Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
9 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.
